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Service & Support

Technical Support

Coastal Environmental Systems, Inc.
820 First Avenue South
Seattle, WA 98134

Phone: 206-682-6048
Fax: 206-682-5658
Installation & Training:
Repairs & Calibration:
Time Zone: Pacific Standard Time / West Coast — USA

Contact Coastal's Service Department

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What can we help you with?

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Services

From complete installation and training, to repair work and quarterly calibrations, contact Coastal's Customer Service / Product Support Team.

Installation & Training: Coastal's team will arrive at your site to install any of our products, train the operators, and tutor the people in charge of maintenance.

Repairs & Calibration: Contact Coastal with your questions; if necessary, we'll instruct you on how to safely box up your equipment to return it for service.

WEATHERPAK® Preventive Maintenance and Inspection (PMI) Service Flyer (PDF)
What's New at Coastal Flyer (PDF)
Upgrade to WEATHERPAK® MTR Flyer (PDF)

Training

Who should consider ZENO® and ZENOSOFT® training?

  • Customers with networks who want to take over implementation of future expansion and ongoing maintenance.
  • Customers who wish to purchase only the ZENO electronics and integrate the sensors/communication system and PC software themselves.
  • Customers who want a higher level of technical understanding of their system(s).
  • Customers who wish to set-up their own network.

Those interested in becoming system integrators to promote their own products or become VARs should consider the "Pro" level at a minimum. The Expert level is recommended for system integrators and those wishing to provide technical help on ZENO or products that they built around ZENO. It is also encouraged for Integrators or those wanting to supply maintenance to systems outside the US

ZENO® USER — A ZENO USER will have a hands-on working knowledge of how to function with the product menu structure and how to set up a sensor to the product. Additionally, a ZENO USER will have a good understanding about how data acquisition systems are used in larger systems and about how the ZENO system compares to its competitors.

ZENO® PRO — A ZENO PRO, in addition to all of the knowledge and skills of a ZENO USER, will have a working knowledge of the functionality of the product, but not necessarily the highly technical issues. A ZENO PRO will be able to describe, in a convincing manner, how ZENO works, what it can do, and be able to create new concepts and some fixes to problems.

ZENO® EXPERT — A ZENO EXPERT, in addition to all of the knowledge and skills of a ZENO PRO, will have complete knowledge of all aspects of the product including hardware and software. This skill level should qualify the individual to be able to advise on technical related issues when a lower level of expertise cannot handle the situation.

Please contact Paul Garner for more information, at:

FAQs

WEATHERPAK® / WEATHERPAK® MTR / ZENO® / INTERCEPT®

WEATHERPAK®

Q: Where is the serial number located on WEATHERPAK?
A: Units manufactured before June 2006 have the serial number on the top neck of the WEATHERPAK under the radiation shields. Units manufactured from June 2006 and beyond have a label at the lower end of the canister.

Q: How do I orient my WEATHERPAK?
A: Most WEATHERPAKS automatically align to True North. An internal electronic compass eliminates alignment errors. For those systems without an internal compass, there is a small notch on the side of the canister at the top. That notch should be oriented due south. Likewise, the RM Young wind monitor has a notch at its base. This notch should also be oriented due south.

Q: What If I want to orient my WEATHERPAK to True North instead of Magnetic North?
A: For WEATHERPAKs with serial numbers 3004 and below, click here for the procedure to set up your WEATHERPAK compass with the magnetic declination for your area. For WEATHERPAKs with serial numbers 3005 and above, click here for the procedure to set up your WEATHERPAK compass with the magnetic declination for your area.

Display/Receiver Box

Q: How long will the battery last without A/C power connected?
A: Two to three hours.

Q: How long will it take to give a dead battery a full charge?
A: 12 hours for a 90% charge, 24 hours for a 99% charge.

Q: Is there a schedule for recharging?
A: If the battery is being stored at or around 70° F, it should be charged every 12 months. At higher temperatures (up to 100° F) it should be charged every 6 months.

Q: Should the battery be fully discharged before recharging?
A: No. For lead-acid batteries, it is preferable to discharge as little as possible, and if discharged, to recharge as soon as possible. Typically, a battery discharged to 50% of its potential will last through 400 discharge-recharge cycles. However, a battery completely discharged will only last through 175 cycles.

Tower

Q: How long will my WEATHERPAK run on the tower batteries alone?
A: Approximately 3 days. After three days, the WEATHERPAK system will still have power, but not enough for the radio to transmit.

Q: How many batteries are used in a hazmat tripod tower?
A: Nine D-cell batteries.

Q: How do you load batteries in a hazmat Tower?
A: In the bottom of the tower top section, there is a silver plug with a slot in it. Using a large standard screwdriver, push down and turn the plug clockwise to release the bayonet mount. Remove the plug and the spring from inside the tower section. Nine D-cell batteries are inserted with the Positive (+) end towards the junction box. Once all nine batteries are installed, place the spring in the tower section and then replace the plug, pushing it down, and turning counter-clockwise until it locks into place.

WEATHERPAK® MTR

Q: How long will the MTR Display battery last without A/C power connected?
A: Two to three hours.

Q: How long will it take to give a dead battery a full charge?
A: 12 hours for a 90% charge, 24hrs to a 99% charge.

Q: Is there a schedule for recharging?
A: If the battery is being stored at or around 70° F, it should be charged every 12 months. At higher temperatures (up to 100° F) it should be charged every 6 months.

Q: Should the battery be fully discharged before recharging?
A: No. For lead-acid batteries, it is preferable to discharge as little as possible, and if discharged, to recharge as soon as possible. Typically, a battery discharged to 50% of its potential will last through 400 discharge-recharge cycles. However, a battery completely discharged will only last through 175 cycles.

Q: How long will the D-cell batteries in the tower of my WEATHERPAK MTR last?
A: Approximately 3 days.

Q: What are the accuracy/tolerance ratings of the various sensors?
A: Please contact Coastal Support at: .

Q: Is the GPS antenna passive or active?
A: It is active.

ZENO®

Q: How do I reset the clock in my ZENO 3200 or WEATHERPAK?
A: To reset the clock in your ZENO 3200 or WEATHERPAK use the following procedure:

Connect a special com/test cable between WEATHERPAK (connects to bottom of cylinder) or the ZENO 3200 (com3, db9 connector) and an available COM port on your PC. Using HyperTerminal, open a window using the settings of 9600-baud rate, parity none, stop bits 1, and flow control to none (if 9600 does not give legible data, change the baud rate to 1200). Plug in the power source to the ZENO 3200/​WEATHERPAK. You should see a boot-up message from WEATHERPAK within 10 seconds similar to that shown below:

reset zeno clock

Once the communication link has been established type u<enter> when prompted to do so by the system. This will bring you to the User Menu of the system. Next, type f<enter> to access the System Functions Menu.

ZENO 3200 System Functions Menu

In the System Functions Menu type s<enter>.  The response should be as shown below:

The format of the time stamp is as follows: YY/MM/DD HH:MM:SS

>s
Current Date and Time: 05/06/06 10:39:08
Enter New Date and Time: 05/06/06 12:00:00

The clock is now set to the new date and time.  Type q<enter> to exit the User Menu and allow the ZENO 3200/​WEATHERPAK to return to normal operation. Disconnect the power source and remove the test cable to return your equipment to its normal location.

INTERCEPT®

Q: What is the current version of Standard INTERCEPT software?
A: V1.41.53.

Q: Does the current version of INTERCEPT run on Windows® 7 and 8?
A: The current version of Standard INTERCEPT will run on VISTA, Windows 2008 Server [versions SP2 or R2], Windows 7, Windows 8, Windows 2012 server, Mac OS X, or Linux. Testing on Windows 10 is currently in process.

Miscellaneous Communications Issues:

If you are communicating with a system using a laptop with no serial connector, and have a serial-to-USB adapter cable to connect, a driver will need to be downloaded for that adapter cable. Many of those cables have no such driver, and in the absence of said driver, the computer will not be able to create a COM port on which the system can communicate with the laptop. Locate the website for the manufacturer of the adapter you are using and download the driver. The driver should allow you to create a virtual serial port. If you are unable to find the driver for your USB-serial adapter, you can try the following: Click here.

ALOHA® requires an available serial port to collect data from the Weather Station.

ALOHA Q&A:
Q: What are the most current versions of ALOHA, Marplot, and CAMEO?
A: Because the software is updated as needed, it is recommended that you check the EPA website (http:​//www2.​epa.gov/​cameo/download-cameo) regularly, for the most current versions.

Q: Can I run INTERCEPT and ALOHA/​CAMEO at the same time?
A: No. They usually use the same COM port, and Windows will not allow two or more applications on the same COM port.

Q: Can I use the Ethernet port on the MTR Receiver/​Display to feed ALOHA/CAMEO software?
A: Yes. However, you will need to create a virtual serial port on your computer because ALOHA/CAMEO only recognizes COM ports for station input. If needed, you can generate a virtual serial port for the IP connection using a driver from this link: http://www.hw-group.com/​products/​hw_vsp/index_en.html. MTR Receivers/Displays with firmware 3.10 and above can show the IP address of the Receiver through the touch-screen display. The port number used for the connection is 7734. If your MTR Receiver is older, please contact Coastal's Service Department for more information.